What is the average project timeline?
Project timelines vary by scope. UGC ads and Webflow/WooCommerce/Shopify store setup (if included) typically take a few weeks, while visual designs like packaging, brand identity, and image ads are usually completed in a few days.
Can I track the progress of my project?
Yes, we provide regular updates and access to a project management dashboard for project tracking.
Can I change my requirements mid-project?
Yes, but changes may affect timelines and costs. We’ll provide an updated proposal if needed.
Can I cancel my project after placing an order?
Yes, cancellations are possible before the work begins.
What information do I need to provide to start?
You’ll need to share your brand details, project goals, and any reference materials during onboarding.
What is your workflow process?
Our workflow includes human psychology, data-driven research to deliver premium-quality designs. Each project starts with consultation, followed by drafts, feedback, and final delivery.
What specific services do you offer?
We offer four core services for D2C brands: Ads, Brand Identity (including logo, brand guidelines, and brand collateral), Store Visuals (e.g., homepage banners, product page description images, and marketplace listings), and Packaging Design (labels and box packaging)—all tailored to elevate your brand’s online presence.
Can I customize my service package?
Yes, we offer personalized solutions tailored to your specific needs. That’s what sets us apart from other agencies—you’re not bound to a high budget. You can create a custom project and get a quote. Click here
How do I add more services after placing an order?
Explain Your Needs: Clearly describe the additional services you want to include, providing specific details to help us understand your requirements.
Discuss Adjustments: As your project is already in progress, adding services may involve updates to the scope, timeline, or payment structure, which we’ll review together.
Are there services you don’t provide?
Yes, we focus on visuals—ads, store visuals, brand identity, and packaging. We also offer store setup services on Shopify, WordPress, and Webflow to help bring your storefront to life.
We don’t offer full-scale web development, as our focus is on design and visual strategy rather than backend coding or custom dev builds.
We also avoid large-scale model photography. Instead, we shoot small SKUs in-studio and collaborate with micro-influencers for content creation—making it faster, more flexible, and budget-friendly.
Can I combine multiple services into one project?
Yes, but changes may affect timelines and costs. We’ll provide an updated proposal if needed.
Can I consult with your team before selecting services?
Yes, we encourage it! We start every project with an initial consultation where you can discuss your brand’s goals and needs with our team. This helps us recommend the best services—whether ads, content, store visuals, or packaging—to match your vision.
Who do you work with?
We work with D2C brands of all sizes, from small startups to established businesses.
Who owns the rights to the final deliverables?
You own full rights to all final files. We only retain files for portfolio purposes (with your permission).
Do I need to ship products to you or the influencers?
Project requirements vary depending on what you need. Brand identity doesn’t require product assets, but for services like ads and store visuals, product shots or UGC can help us deliver the best results. If you already have assets, we’ll take care of editing and design.
If your project includes influencer content, the product is sent directly to the influencer, who creates content using it.
If it’s a studio-based project, your product is safely stored in our studio and can be reused for future shoots—like updated product photos or campaign variations.
Can you handle influencer negotiations?
Yes, that’s part of our job. We deal with influencers regularly, so we manage everything—negotiation, contracts, and deliverables—to ensure a smooth process without you having to worry.
Can I choose the creators who work?
We handpick creators based on their expertise and how well they align with your brand. However, if you have specific preferences, we can discuss them and find the right match for your campaign.
Can I choose the creators who work?
We handpick creators based on their expertise and how well they align with your brand. However, if you have specific preferences, we can discuss them and find the right match for your campaign.
Do you provide invoices?
Yes! We generate detailed invoices for all payments, which you will receive via email or in your client dashboard.
Are there any hidden fees?
No, our pricing is fully transparent. Any additional charges would only apply if you request extra work beyond the agreed scope.
Do I need to pay upfront, or can I pay after the work is completed?
A 25% deposit is required to start, another 25% is due when 50% of the work is completed, and the final 50% is due upon project completion.
Do you charge Gst, VAT or other taxes?
Taxes like GST or VAT depend on your location and local regulations. We’ll clarify applicable taxes during the consultation and include them in your invoice if required.
Do you offer refunds if I’m not satisfied with the content?
We don’t typically offer refunds since creative work requires time and resources. However, we provide revisions to ensure the final product meets your expectations.
What happens if I need to cancel a project?
You can terminate the agreement with 1-day written notice for a full refund. After that, you’ll be charged for work completed (based on the 25% deposit), and any remaining amount will be refunded.
Do you offer dicount, loyality program?
We continuously improve our workflow to offer the lowest pricing to every client. We don’t differentiate between clients, so we don’t give extra discounts — our regular offer is already the best in the market! However, we do provide free initial work as a sample, either separately or as part of a project.
How do you use AI in your workflow?
While human expertise guides every step, we use AI to enhance VFX, product shots, and streamline tasks—delivering high-quality visuals at an amazing price. All assets are copyright-free and created using tools licensed for full commercial use.
What are your office hours?
All calls and work-related inquiries are handled during our office hours, which are from 10:00 PM to 6:00 PM IST, 7 days a week.
Can I request a custom service not listed?
We are focused on our core services and do not offer custom services that could hinder our workflow.
Do you collaborate with international clients?
Yes, we collaborate with international clients from around the globe. Feel free to contact us to discuss your project needs!
How do you handle feedback or complaints?
We value your input! Please visit our help center, and we’ll address your concerns within 24 hours.
What should I do if I miss a scheduled call?
No worries! Email us at team@vinner.agency, and we’ll reschedule at the earliest convenience.
If you have any other questions or need further assistance, feel free to contact us. Click here.