What is the average project timeline?
Timelines vary based on project scope. Ads usually take 1-2 weeks, while packaging designs and ecom visuals may take up to 3 weeks.
Can I track the progress of my project?
Yes, we provide regular updates and access to a project management dashboard for real-time tracking.
Can I change my requirements mid-project?
Yes, but changes may affect timelines and costs. We’ll provide an updated proposal if needed.
Can I cancel my project after placing an order?
Yes, cancellations are possible before the work begins.
What information do I need to provide to start?
You’ll need to share your brand details, project goals, and any reference materials during onboarding.
What is your workflow process?
Our workflow includes human psychology, data-driven research to deliver premium-quality designs. Each project starts with consultation, followed by drafts, feedback, and final delivery.
What specific services do you offer?
We provide four core services for D2C brands: Ads , Content Creation (native social media and premium brand content), Store Visuals (homepage, product pages, and marketplace listings), and Packaging Design (labels, boxes, and food/beverage packaging), all tailored to enhance your brand’s online presence.
Can I customize my service package?
Yes, we offer personalized solutions to meet your specific needs. During the initial consultation, we discuss your brand’s goals and requirements, creating a custom package that aligns with your vision, whether it’s a single service or a combination of ads, content, store visuals, and packaging.
How do I add more services after placing an order?
Explain Your Needs: Clearly describe the additional services you want to include, providing specific details to help us understand your requirements.
Discuss Adjustments: As your project is already in progress, adding services may involve updates to the scope, timeline, or payment structure, which we’ll review together.
Are there services you don’t provide?
Yes, we focus on visuals and content creation (ads, store visuals, content, packaging) and we do create website on shopify, wodpress adn webflow but not provide web development we create visuals and content but dont offer large-scale model photography, we create ads but dont run them as sma agency.
Can I combine multiple services into one project?
Yes, but changes may affect timelines and costs. We’ll provide an updated proposal if needed.
Can I consult with your team before selecting services?
Yes, we encourage it! We start every project with an initial consultation where you can discuss your brand’s goals and needs with our team. This helps us recommend the best services—whether ads, content, store visuals, or packaging—to match your vision.
Who do you work with?
We work with D2C brands of all sizes, from small startups to established businesses.
Who owns the rights to the final deliverables?
You own full rights to all final files. We only retain files for portfolio purposes (with your permission).
Do I need to ship products to you or the influencers?
It depends on the package you choose. If your package involves influencer content, the product will be sent directly to the influencer, and they will use it for their content. However, if the package involves studio content, the product will be stored safely in our studio and can be used for future shoots, such as different product shots or campaign variations.
Can you handle influencer negotiations?
Yes, that’s part of our job. We deal with influencers regularly, so we manage everything—negotiation, contracts, and deliverables—to ensure a smooth process without you having to worry.
Can I choose the creators who work?
We handpick creators based on their expertise and how well they align with your brand. However, if you have specific preferences, we can discuss them and find the right match for your campaign.
Can I choose the creators who work?
We handpick creators based on their expertise and how well they align with your brand. However, if you have specific preferences, we can discuss them and find the right match for your campaign.
Do you provide invoices?
Yes! We generate detailed invoices for all payments, which you will receive via email or in your client dashboard.
Are there any hidden fees?
No, our pricing is fully transparent. Any additional charges would only apply if you request extra work beyond the agreed scope.
Do I need to pay upfront, or can I pay after the work is completed?
A 25% deposit is required to start, another 25% is due when 50% of the work is completed, and the final 50% is due upon project completion.
Do you charge Gst, VAT or other taxes?
Taxes like GST or VAT depend on your location and local regulations. We’ll clarify applicable taxes during the consultation and include them in your invoice if required.
Do you offer refunds if I’m not satisfied with the content?
We don’t typically offer refunds since creative work requires time and resources. However, we provide revisions to ensure the final product meets your expectations.
What happens if I need to cancel a project?
You can terminate the agreement with 1-day written notice for a full refund. After that, you’ll be charged for work completed (based on the 25% deposit), and any remaining amount will be refunded.
Do you offer discounts for first-time customers?
Yes, we offer a “Test Discount” for new customers. You can enjoy up to 50% off your initial package with us, allowing you to experience our services and see the value we bring to your brand.
Are there any discounts available for long-term projects?
Absolutely! We offer discounts on our services for long-term projects. If you commit to ongoing work, such as social media content creation, you can enjoy exclusive discounts.
Can I get a discount if I use multiple services from you?
Yes, we reward you for bundling our offerings. When you choose multiple services, like visuals, content creation, or packaging design, you’ll receive a “Multiple Services Discount.”
Is there a loyalty program or rewards for repeat customers?
Yes, we have a “10% Discount after 3 Months” program. If you continue using our services for three months, you’ll automatically receive a 10% discount on your future services. This is our way of appreciating your loyalty.
Are there any special discounts offered during the holiday season?
Yes, we offer “Q4 Discounts” during the holiday season. You can expect special offers for Diwali, New Year, and Christmas.
How can I learn more about these discounts and offers?
To learn more about our discounts and offers, you can visit our offers page. Click here
If you have any other questions or need further assistance, feel free to contact us. Click here.